FAQ

Once dispatched, delivery usually takes:

• Metro cities: 3–5 working days
• Non-metro cities: 4–10 working days
• Remote areas: 7–15 working days

Delivery timelines may vary due to courier operations, weather, festivals, or local restrictions.

• Orders above ₹1000: Free shipping
• Orders below ₹1000: ₹150 flat shipping fee
• COD orders: ₹80 COD handling fee

Currently, international shipping is not available.

No. Address changes are not allowed once the order is placed.
Please double-check your address, pincode, and phone number before checkout.

Benpani is not responsible for delivery issues caused by incorrect or incomplete addresses.

You must inform us within 1 business day of the delivery status.

Courier partners do not accept disputes beyond this window, so claims raised after 1 day cannot be processed.

You can raise a return or exchange request within 7 days of delivery.

Requests raised after 7 days will not be accepted.

Each order is eligible for only ONE return or exchange.

Once a product is exchanged, it cannot be returned or exchanged again.

No. The following items are not eligible:

• Sale / discounted items
• Free gifts or promotional items
• Items bought using store credit
• Products purchased from marketplaces (Myntra, Nykaa, Ajio, etc.)

The product must be:

• Unused, unworn, unwashed
• Free from stains, perfume, damage, or odor
• With all original tags, labels, hygiene seals, and packaging intact

Products failing quality check (QC) will be sent back and no store credit or exchange will be issued.

Returns are eligible for store credit only.
Monetary refunds are not provided, regardless of payment method.

Store credit is issued only after:

1. Product pickup
2. Product reaches our warehouse
3. Quality check approval

Store credit covers only the product value.
Shipping charges, COD fees, and return charges are non-refundable.

Store credit is valid for 365 days from the date of issuance.
It is non-transferable and cannot be encashed.

Yes, exchanges are free of charge for eligible items.

You can exchange for:

• A different size
• A different color
• A different product of equal or lower value
• A different design (subject to availability)

• Higher value: You must prepay the difference (COD not allowed)
• Lower value: Difference will be issued as store credit

Discount codes or offers do not apply on exchange orders.

You must report the issue within 48 hours of delivery with:

• Clear product images
• A continuous, unedited unboxing video

Claims raised after 48 hours cannot be supported.

• Minor color variations
• Handcrafted irregularities
• Fabric texture variations
• Creases from transit

These are normal and not eligible for return.

You will need to self-ship the product at your own cost and risk.
No reimbursement will be provided for self-shipping.

Orders can be cancelled only before shipment.

Once shipped, cancellation is not possible.

📧 info@benpani.com
📞 9898578283 / 9429019653
🕒 Monday–Saturday, 10:00 AM – 6:00 PM IST