Refund policy

1. RETURN & EXCHANGE WINDOW

  • Customers may raise a return or exchange request within 7 days from the date of delivery.

  • Requests raised beyond 7 days will not be accepted under any circumstances.

  • Each order is eligible for only ONE return or exchange cycle.

  • Orders placed using store credit are not eligible for return or exchange.

  • For invoices with multiple items, all exchanges or returns must be requested together in a single request. Only one exchange or return request is allowed per invoice. Multiple requests for the same invoice will not be accepted.

  •  Free gift items or promotional items are strictly non-returnable and non-exchangeable.

  • Cash on Delivery Policy
    ₹150 advance required to confirm your order (non-refundable) and will be adjusted in your total ,rest payable on delivery. If the order is cancelled after dispatch or at delivery, the advance will not be refunded.

2. CONDITIONS FOR RETURN OR EXCHANGE

For a product to qualify:

  • Must be unused, unworn, unwashed, and free from stains, perfume, odors, or damage.

  • All original tags, labels, hygiene seals, and packaging must be intact.

  • Products must be returned in the same condition as delivered.

  • Any tampering, missing tags, or damage may lead to QC failure and rejection. "KAANHA GLOBAL" (Benpani )reserves full authority to make the final determination on eligibility after inspection. Items that will fail QC will be sent back to you without store credit.

3. RETURNS

  • Returns are eligible for store credit only.

  • Monetary refunds are not provided for returns, irrespective of payment mode.

  • Store credit will be issued only after:

    1. Product pickup

    2. Warehouse quality check (QC) approval

Store credit applies only to the product value; shipping charges, COD fees, and return fees are non-refundable.

4. EXCHANGES 

Exchanges are subject to the following:

  • Exchange is free of charge for eligible items.

  • Exchanges may be made for:

    • A different size

    • A different color

    • A different product of equal or lower value

    • A different design ( SUBJECT TO AVAILABILITY )

  • Exchange requests are processed only after the original item is picked up and passes QC.

  • If exchanging to a higher-value product, the customer must prepay the price difference.

  • COD is not allowed for exchange orders requiring additional payment.

  • If the exchange item is lower in value, the difference is issued as store credit.

  • Discount codes, prepaid payment gateway discounts, sale discounts, and promotional offers are NOT applicable on exchange orders.

  • Products once exchanged cannot be returned or exchanged again.

5. DAMAGED / DEFECTIVE / WRONG PRODUCT

In case the customer receives a damaged, defective, or incorrect product:

  • The issue must be reported within 48 hours of delivery.

  • The customer must provide:

    • Clear images of the product

    • An unedited, continuous unboxing video showing the parcel opening

  • Claims raised after 48 hours cannot be supported

Refunds will be processed only after QC verification and approval.

NOT CONSIDERED DEFECTS:

  • Minor color variations due to digital screens

  • Natural handcrafted differences

  • Fabric texture variations

  • Creases from packaging/transit

These are normal characteristics and not eligible for returns.

6. SELF-SHIP RETURNS 

If reverse pickup is unavailable:

  • Customers must self-ship the product to the provided warehouse address.

  • Shipping cost is fully borne by the customer.

  • No reimbursement for self-shipping will be provided.

  • KAANHA GLOBAL (Benpani) is not responsible for parcels lost or damaged during self-shipping.

  • Store credit will be issued only after:

    • Product reaches the warehouse

    • QC approval

7. STORE CREDIT

Store credit issued by Benpani:

  • Will be valid for 365 days from the date of issuance.

  • Is non-transferable and cannot be encashed.

  • Is applicable only on product value, not shipping charges.

  • Will reflect via email upon QC approval.

  • Cannot be used to repurchase sale items if the original purchase was full-price.

8. MULTI-ITEM ORDERS & COMBO DISCOUNT ADJUSTMENTS

If a customer returns part of a multi-item order or combo:

  • Discounts applied at order level will be recalculated based on the items the customer retains.

  • Store credit will reflect the revised item pricing.

  • For example:
    If a combo of 2 items priced at ₹799 each was purchased with a 15% discount, and 1 item is returned, the discount will be adjusted for the single retained item.

9. FREE ITEMS / OFFER ITEMS

  • Products received free of charge (Buy X Get Y, promotional freebies, complimentary items) are not eligible for return or exchange.

  • Returning a paid item from a bundle may cancel the eligibility of the free item.

  • Free items must be returned if the promotional conditions require it.

10. PICKUP & QUALITY CHECK PROCEDURES

  • Only the items included in the return/exchange request must be handed over.

  • Courier personnel will not check item condition at the time of pickup.

  • Customers must collect a pickup receipt as proof.

  • QC takes approximately 1–3 working days after the product reaches the warehouse.

  • If QC fails, the product will be returned to the customer, and no store credit/exchange will be issued.

11. ADDRESS CHANGE POLICY

  • Address changes are NOT allowed once an order is placed.

  • Customer is fully responsible for providing accurate:

    • Address

    • Pincode

    • Phone number

  • Benpani is not liable for orders:

    • Delivered to incorrect addresses

    • Returned due to incomplete or inaccurate address

    • Lost due to customer address error

Reshipping fees will apply for any such re-delivery.

12. DELIVERED BUT NOT RECEIVED CLAIMS

  • If a customer’s tracking shows “Delivered” but they have not received the parcel, the customer must report it within 1 business day.

  • Courier partners do not accept disputes beyond this window, and Benpani cannot assist further.

13. COURIER & LOGISTICS LIMITATIONS

  • Delivery executive contact information is controlled by courier partners and may not always be accessible.

  • Benpani is not responsible for:

    • Delivery call attempts

    • Address confirmation calls

    • Courier delays

  • While we assist in escalating issues, courier-level decisions are outside Benpani’s control.

14. CANCELLATION POLICY

  • Orders may be cancelled only before shipment.

  • Once shipped, the order cannot be cancelled.

  • Prepaid cancellations (before dispatch) are refunded to the original payment method.

  • Shipping fees and COD charges are non-refundable once the parcel has been dispatched.

15. PROCESSING TIMELINE

  • Return + QC + store credit issuance: 3–7 working days

  • Refunds (for Benpani-fault cases):

    • QC approval: 1–2 working days

    • Refund processing: 2–3 working days

    • Bank gateway timelines: 2–3 working days

  • Total refund time may take 7–14 working days, depending on payment provider.

16. ORDERS NOT ELIGIBLE FOR RETURN/EXCHANGE

  • Sale items (final sale)

  • Items bought using store credit

  • Products purchased from marketplaces like Myntra, Nykaa, Ajio, etc.

  • Items returned without tags/packaging

  • Items not meeting QC standards

17. PICKUP GUIDELINES

  • Keep the product packed with tags before pickup.

  • Courier partners do not check quality at pickup—this happens only at our warehouse.

18. FINAL DECISION

Benpani holds the right to make the final decision in any case of return, exchange, store credit, or defect claim. 

Under no circumstances shall Benpani be held liable for any personal, emotional, reputational, or indirect loss resulting from dissatisfaction with any product or service.

19. CUSTOMER SUPPORT

For all queries, concerns, or assistance:

 info@benpani.com
 Monday–Saturday, 10:00 AM – 6:00 PM IST

PH : 9898578283
PH : 9429019653